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Contact UnitedHealthcare®

Medicare Advantage Plans

If you are not currently enrolled in a plan
UnitedHealthcare® Customer Service representatives will answer your Medicare Advantage plan questions and give you helpful information.

Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

Plan members
Contact UnitedHealthcare by phone, online or by mail.

Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.– 8 p.m. local time, 7 days a week

Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802

Website technical support
UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. CT, Monday – Friday

Medicare Supplement Insurance Plans

 

Please contact UnitedHealthcare® by phone or mail for all general inquiries.

Phone:
Call toll-free: 1-888-378-0254
TTY users, call: 711
Hours: 7 a.m. - 11 p.m. ET, Monday – Friday
             9 a.m. - 5 p.m. ET, Saturday

Mail:
UnitedHealthcare
PO Box 30607
Salt Lake City, UT 84130-0607

 

Medicare Prescription Drug Plans

If you are not currently enrolled in a plan
UnitedHealthcare® Customer Service representatives will answer your Medicare prescription drug plan questions and give you helpful information.

Phone:
Call toll-free: 1-888-867-5564
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

Plan members
Contact UnitedHealthcare by phone, online or by mail.

Phone:
Call the number on the back of your member ID card.
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

Mail – General Correspondence:
UnitedHealthcare
PO Box 29300
Hot Springs, AR 71903-9300

Mail – Enrollment Forms:
UnitedHealthcare
PO Box 29200
Hot Springs, AR 71903-9200

Website technical support
UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. CT, Monday – Friday

Medicare Special Needs Plans

If you are not currently enrolled in a plan
UnitedHealthcare® Customer Service representatives will answer your Medicare Special Needs plan questions and give you helpful information.

Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

Plan members
Contact UnitedHealthcare by phone, online or by mail.

Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m. – 8 p.m. local time, 7 days a week

Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802

Website technical support
UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. CT, Monday – Friday

Employer Groups

If you are a retiree of an employer group offering the UnitedHealthcare® portfolio of products

Please contact UnitedHealthcare by phone for all inquiries. Our Customer Service Representatives will answer your questions and give you helpful information. 

Phone:
Call toll-free: 1-877-718-2619

TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

Recursos en Español

Para información en español, por favor llame al departamento de atención al cliente de UnitedHealthcare al número
1-877-596-3258, TTY 711, de 8 a.m. - 8 p.m. hora local, los 7 días de la semana.

 

PROVIDERS ONLY

If you are a Provider and require assistance, you may contact UnitedHealthcare plans by calling the toll-free General Provider line. Please do not call the Customer Service number listed throughout this website. Providers are routed by their Tax ID.

General Provider line: 1-877-842-3210

Hours of operation: 8 a.m. - 8 p.m. local time, Monday - Friday