Support for Members
Take advantage of additional support available to UnitedHealthcare® Medicare Advantage plan members.
Note: Program and service availability varies by plan and service area.
Support for members
- NurseLineSM – Plan members can call this toll-free service 24 hours per day to talk with a registered nurse. The nurse can help answer medical questions, help take care of a minor problem at home, or guide the member to outside help if necessary. In addition to registered nurses, NurseLine also has a health information library with recorded messages on more than 1,700 health topics. (NurseLine is not available with the UnitedHealthcare MedicareDirect Private Fee-for-Service plan or for Institutional Special Needs Plans.)1
- Personalized customer service – UnitedHealthcare Customer Service Representatives are available every day, 8 a.m. – 8 p.m. local time. They are dedicated to answering members’ questions and listening to their concerns.
- UnitedHealth Passport® program – Get non-emergency care in certain areas within the United States for no additional monthly premium. You only pay the applicable copays you would if you needed care at home. (UnitedHealth Passport is available on many, but not all, MedicareComplete plans insured through UnitedHealthcare. Note that emergency care is already covered worldwide on all plans.)
1OptumHealthSM is a health and well-being company that provides information and support as part of your health plan. NurseLineSM nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care. NurseLineSM services are not an insurance program and may be discontinued at any time.