Support for Members
Take advantage of additional support available to UnitedHealthcare® Medicare Advantage plan members.
Note: Program and service availability varies by plan and service area.
- NurseLineSM – Plan members can call this toll-free service 24 hours per day to talk with a registered nurse. The nurse can help answer medical questions, help take care of a minor problem at home, or guide the member to outside help if necessary. In addition to registered nurses, NurseLine also has a health information library with recorded messages on more than 1,700 health topics. (NurseLine availability varies by plan.)1
- Personalized customer service – UnitedHealthcare Customer Service Representatives are available every day, 8 a.m. – 8 p.m. local time. They are dedicated to answering members’ questions and listening to their concerns.
- UnitedHealth Passport® program – Get non-emergency care in certain areas within the United States for no additional monthly premium. You only pay the applicable co-pays according to your Evidence of Coverage. (UnitedHealth Passport is available on many, but not all, MedicareComplete plans insured through UnitedHealthcare. Note that emergency care is already covered worldwide on all plans.)
1This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.