OptumRx® Mail Service Pharmacy Resources | UnitedHealthcare®

Prescription Drug Plans

OptumRx® Mail Service Pharmacy

Make the most of your pharmacy benefits today.

You could pay less for the same medications when you fill your prescriptions with the OptumRx Mail Service Pharmacy.1

  • Pay less for a 90-day supply of Tier 1    medication (typically generic drugs) for some plans.2
  • Contact UnitedHealthcare to find out how much you can save on Tier 2    through Tier 5    medication compared to a Non-Preferred Network Retail Pharmacy.
  • If you are receiving Extra Help from Medicare, your co-pay may be less for a 90-day supply.


Savings and convenience—delivered to you.

  • Completed orders for a new prescription should arrive within ten business days, completed refill orders should arrive in about seven business days.
  • No shipping charge for standard delivery to U.S. addresses, including U.S. territories.
  • All medications are dispensed in clearly labeled containers and mailed in a confidential, tamper-evident package.
  • Pharmacists are available by phone to answer your questions any time.

NOTE: If you are receiving Extra Help from Medicare, your co-pays may be lower or you may have no co-pays.


Getting started.

OptumRx is making it easy to move to mail. Getting started takes only a few quick steps. We can even contact your doctor to move your prescription. Enroll in home delivery today.

Go online.
Set up your online account at optumrx.com and select which medication you would like to enroll in home delivery.

By phone.
Call OptumRx toll-free at 1-888-223-2759 (TTY 711), 24 hours a day, 7 days a week. Please have your medication name and physician’s telephone number ready when you call. OptumRx can get you set up with home delivery right over the phone.

Or by mail.
Complete the order form (PDF) (750.0 KB) and mail it to OptumRx along with your written prescription(s).

Prescription orders sent directly to OptumRx from your doctor must have your approval before OptumRx can send your medications. This includes new prescriptions and prescription refills. OptumRx will contact you, by phone, to get your approval. At that time you may also tell OptumRx to automatically fill any future prescriptions they receive directly from your doctor(s) for up to one year. If OptumRx is unable to reach you for approval your prescription will not be sent to you. 

Refunds may be available for prescriptions you did not approve and did not want. You may request a refund or cancel your approval by calling OptumRx toll-free at 1-800-791-7658, TTY 711, 8 a.m. 8 p.m. CT, Monday  Friday.

For more information about how you can make the most of your pharmacy benefit with OptumRx, visit Learn.OptumRx.com/MailSaves.

Set up an online account at optumrx.com to help you manage your prescriptions online. You can:

  • Sign up to get all your medication through home delivery.
  • Check the status of your home delivery order.
  • Find medication and lower cost alternatives covered by your plan.
  • Renew your expired prescriptions.
  • Set up text message notifications to remind you to take your medicine.
  • Refill prescriptions when your medications are running low.

 

1Preferred cost sharing is not available for the 2014 or 2015 AARP MedicareRx Preferred plan (PDP) in the following territories: Guam, American Samoa, U. S. Virgin Islands and Northern Mariana Islands.

2Savings apply during the initial coverage period, which begins after the payment of your required deductible (if any) and ends when the total cost of your drugs (paid by UnitedHealthcare, you and others) reaches $2,960.

NOTE: If you are receiving Extra Help from Medicare, your co-pays may be lower or you may have no co-pays.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan. Limitations, co-payments, and restrictions may apply. Formulary, pharmacy network, premium and/or co-payments/co-insurance may change on January 1 of each year.

You are not required to use OptumRx to obtain a 90-day supply of your maintenance medications, but you may pay more out-of-pocket compared to using OptumRx, your plan's Preferred Mail Service Pharmacy. Prescription orders sent directly to OptumRx from your doctor must have your approval before OptumRx can send your medications. This includes new prescriptions and prescription refills. OptumRx will contact you, by phone, to get your approval. At that time you may also tell OptumRx to automatically fill any future prescriptions they receive directly from your doctor(s) for up to one year. If OptumRx is unable to reach you for approval your prescription will not be sent to you.

Refunds may be available for prescriptions you did not approve and did not want. You may request a refund or cancel your approval by calling OptumRx toll-free at 1-800-791-7658, (TTY 711), 24 hours a day, 7 days a week. New prescriptions should arrive within ten business days from the date the completed order is received by the Mail Service Pharmacy. Completed refill orders should arrive in about seven business days. OptumRx will contact you if there will be an extended delay in the delivery of your medications.

OptumRx is an affiliate of UnitedHealthcare Insurance Company.

 

Find Medicare Prescription Drug Plans in Your Area

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Questions?

Call UnitedHealthcare toll-free at:
1-800-000-0000
(TTY 711)

Hours: 8 a.m. – 8 p.m. local time, 7 days a week

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