OptumRx Preferred Mail Service Pharmacy | UnitedHealthcare®
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Special Needs Plans

OptumRx Mail Service Pharmacy

Take advantage of $0 co-pay for Tier 1 and Tier 2 medications, and make the most of your pharmacy benefits. Begin using home delivery with OptumRx® today.

You could pay less for the same medications when you use home delivery through OptumRx, your plan's preferred mail service pharmacy.

Please note that availability of home delivery may vary by plan. Please check your Summary of Benefits or Evidence of Coverage or contact UnitedHealthcare to find out if this benefit is offered by your Special Needs Plan. And if you are receiving Extra Help from Medicare, your co-pays may be lower or you may have no co-pays.


Savings and convenience delivered right to your home.

  • Co-pay savings vary by plan. Contact UnitedHealthcare for full details on how you could save on your co-pays compared to what you would pay at a Network Retail Pharmacy.
  • Completed orders for a new prescription should arrive within ten business days, completed refill orders should arrive in about seven business days.
  • No charge for standard delivery to U.S. addresses, including U.S. territories.
  • Pharmacists are available by phone to answer your questions any day, any time.


Start home delivery.

OptumRx makes it easy to move to home delivery. Get started with only a few quick steps. We can even contact your doctor to move your prescription. Begin using home delivery today:

Go online.
Set up your account at optumrx.com and select which medication you would like to switch to home delivery.

By phone.
Call OptumRx toll-free at 1-888-658-0539 (TTY 711) any day, any time.

By mail.
Complete an order form and mail it with your written prescription(s) to OptumRx.

Prescription order form (PDF)(207.9 KB)


For more information about home delivery with OptumRx, visit OptumRx.

Set up an online account at optumrx.com to help you manage your prescriptions. You can:

  • Sign up to get your medication with home delivery.
  • Check the status of your home delivery order.
  • Find medications and lower costs alternatives covered by your plan.
  • Set up text message notifications to remind you to take your medicine.
  • Refill prescriptions when your medications are running low.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premium and/or co-payments/co-insurance may change on January 1 of each year. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details. Dual SNPs: Enrollees have no out of pocket costs.

You are not required to use OptumRx home delivery for a 90-day supply of your maintenance medication. If you have not used OptumRx home delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. New prescriptions from OptumRx should arrive within ten business days from the date the completed order is received, and refill orders should arrive in about seven business days. Contact OptumRx anytime at 1-888-658-0539, (TTY 711).

OptumRx is an affiliate of UnitedHealthcare Insurance Company. $0 co-pay is applicable for tier 1 and tier 2 medications during the initial coverage phase and may not apply during the coverage gap; it does not apply during the catastrophic stage.

Find Medicare Special Needs Plans in Your Area

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Call UnitedHealthcare toll-free at:
(TTY 711)

Hours: 8 a.m. – 8 p.m. local time, 7 days a week

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